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FAQ

Do I need to set up an account to place an order?

No, you can shop at Moss & Malibu without creating an account. However, creating an account is quick, easy and makes check out in the future even quicker.

 

What currency is shown online?

All prices and charges are in Australian Dollars (AUD)

 

Which size should I choose?

We've designed our pieces to minimize the pain and confusion when buying swimwear. Most of our tops and bottoms tie up, so sizing is flexible (phew!)

Check out our size guide for more info HERE 

 

Can I buy a bikini top and bottom separately? 

Bikini sets can't be split, however you can find all our pieces sold as sets or separates. You can shop separates HERE

 

I have seen an item on the website and now it is sold out. Do items come back in stock?

Not all products will come back in stock. Email us if you would like to find out for sure! contact@mossandmalibu.com

 

Are your items made ethically?

Great question. Yes, we pride ourselves on our quality and our ethical manufacturing practices. All pieces are made by hand on the beautiful island of Bali for a fair price and under good conditions.

 

What payment methods does Moss & Malibu accept?

We accept Visa, MasterCard, American Express and Paypal. For Australian customers, the option to use AfterPay or ZipPay are also available.

 

Is it safe to use my credit card online at Moss & Malibu?

Absolutely. Your personal online security is important to us. We use the latest SSL encryption technology to safely transmit your personal and credit card information. All orders are processed through a secure checkout system provided by Stripe. Additionally, for your safety and protection, we do not store any cardholder account data. All credit card payment service are secure and are handled by SecurePay who hold the highest level of PCIDSS accreditation.

 

Why is AfterPay declining my order?

AfterPay is a completely separate business to Moss & Malibu, so we can't always tell you why it is declining. However, some of the most common reasons are:

1. You are not an Australian resident.

2. You have exceeded your AfterPay limit.

3. You do not have enough funds in your account to cover the initial payment.

If you continue to have trouble, get in contact with AfterPay directly on 1300 100 729.

 

Does Moss & Malibu ship to multiple addresses?

Unfortunately, you may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.

 

Which countries do you ship to?

We ship to Australia, United States (mainland USA and Hawaii only) Canada and New Zealand.

  

How soon can I get my order and how much will it cost?

Shipping is $8.95 for Aussie orders and $14.95 for International orders. All order receive FREE shipping over $99!

Once shipped, delivery is expected in 1-4 days for Australia, 5-10 days for USA and NZ and from 7-20 days for Canada.

This does not include processing time, which depending on demand and sale periods is usually between 1-2 days.

If you haven't received your tracking number within 3 business days, let us know and we'll give you an update - it may just be in your spam/junk folder!

See more shipping info HERE 

 

Can I purchase a gift card online?

Unfortunately we do not sell gift cards at this point in time.

 

Can I return items?

YES, we'll credit you if your purchase just isn't 100% what you were after. See our returns policy in full here: RETURNS POLICY

 

Where can I find you on social media?

Find us here:
Facebook: http://www.facebook.com/mossandmalibu
Instagram: http://www.instagram.com/mossandmalibu
Pinterest: http://www.pinterest.com/mossandmalibu

 

How can I get in touch with you?

Let’s chat: contact@mossandmalibu.com

 

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Size Guide

We understand that trying to pick the right size can be a nightmare! 

But we've designed most of our pieces to be tie-up so that sizing is a little more flexible and a little less scary.

When trying to pick the right size, measure yourself around the bust at the fullest part, at your natural waist and your hip about 8inches/20cm below your waistline to get a better idea of what size you need. 

SIZE GUIDE:

SIZE AU US CAN EU
XS 6 2 2 34
S 8 4 4 36
M 10 6 6 38
L 12 8 8 40

 

 SIZE BUST WAIST HIP
XS 30" - 31.5" 21.5" - 23.5" 31.5" - 33.5"
S 31.5" - 33.5" 23.5" - 25.5" 33.5" - 35.5"
M 33.5" - 35.5" 25.5" - 27.5" 35.5" - 37.5"
L 35.5" - 37.5" 27.5" - 29.5" 37.5" - 39.5"

 

 SIZE BUST WAIST HIP
XS 75cm - 80cm 60cm - 65cm 82cm - 86cm
S 80cm - 85cm 65cm - 70cm 86cm - 91cm
M 85cm - 90cm 70cm - 75cm 91cm - 96cm
L 90cm - 95cm 75cm - 80cm 96cm - 101cm

 

Still not sure?  Send us an email and we'll be happy to assist: contact@mossandmalibu.com