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Shipping Information

JUST SPEND $99 & THE SHIPPING IS ON US BABE

 

For all other orders, it's a flat rate of only $8.95 for Australia and $14.95 for International.

 

AUSTRALIAN ORDERS: Delivery is 1-4 business days by Australia Post (Express Post.) Your parcel is trackable on the Australia Post website.

US ORDERS: Delivery is approx 5-10 days and will be delivered by USPS (International Priority Mail) Your parcel is trackable on the USPS website.

NEW ZEALAND ORDERS: Delivery is approx 4-10 days and will be delivered by NZ Post (International Priority Mail) Your parcel is trackable on the NZ Post website.

CANADIAN ORDERS: Delivery is approx 7-20 days and will be delivered by Canada Post (International Priority Mail) Your parcel is trackable on the Canada Post website.

 

REST OF THE WORLD: If you live somewhere else, contact us for a shipping quote: contact@mossandmalibu.com

 

PROCESSING TIME:

 

Please allow 1 business days for us to pack your order and ship it out (two days for peak periods and during sales.) Your tracking number will be emailed to you as soon as it is ready to go and should start tracking online soon after (although normally quick, please allow up to 24 hours for US, NZ and Canadian shipping information to update online.) If you haven't received your tracking number in this time, just check your spam/junk folder, then mark it as "Not Junk" to prevent this happening again.

 

Orders are shipped Monday to Friday, during normal business hours. Orders placed after 10am AEST will be shipped the following day. Orders placed on weekends and public holidays will be sent the next business day.

 

LIABILITY:

 

We offer you signature on delivery for an extra $3.95. If you are OK with your parcel being left in a safe spot instead, that can be done too. It's free, however any losses, theft or damage  will not be the responsibility of Moss & Malibu - these claims need to be taken directly to USPS, Australia Post, NZ Post or Canada Post (let us know if we can help you open a case with your postal carrier: contact@mossandmalibu.com)

 

INCORRECT ADDRESS:


If you have entered the wrong address, contact us as soon as possible so we can fix it before dispatch. If your parcel has already been packed and/or shipped, we are unable to make any changes.


Parcels that are misdelivered, delayed or returned to us due to an incorrect address provided to us by the customer may incur costs (by Australia Post) and are the responsibility of the customer. If you do not want us to resend your parcel, the original shipping cost will not be refunded, plus any costs incurred returning the parcel will be deducted from the refund amount also.

 

CUSTOMS:

 

Please be aware that Moss & Malibu will declare the full value of all parcels. We cannot guarantee that you will or won't be charged customs taxes or duties. All taxes and duties are charged once the parcel arrives in it's destination country and are the responsibility of the recipient. These vary country to country and Moss & Malibu are not liable for any clearance fees or holding times.

 

If a parcel is refused by the customer and returned to sender, all shipping charges incurred will be deducted from the refund amount. This includes the full shipping cost to send to you (full amount paid by Moss & Malibu not the amount charged on your order) plus the cost of returning the parcel. In most cases, the shipping charges will negate the refund.

 

DAMAGES IN TRANSIT:

Moss & Malibu does it's best to protect your items in transit, by using durable boxes for your swimwear and a sturdy satchel for shipping. If your parcel arrives damaged, opened or torn, please open a case with your postal provider. Moss & Malibu cannot be held responsible for damages in transit.

 

YOU SHOULD ALSO KNOW:

  • Shipping times are not guaranteed. These are guides given out by the Postal Carriers.
  • If your tracking number shows 'delivered' but you have not received it, you need to contact your relevant postal carrier to open an investigation.
  • Sometimes the bank will require us to verify your credit card first - we'll do our best to minimize any delays.
  • Once an order is packed and/or shipped, no changes can be made. You will need to follow the returns process to swap sizes or styles.

 

If you still have a shipping enquiry, just email us babe and we'll get back to you as soon as possible: contact@mossandmalibu.com

 

 

 

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Size Guide

We understand that trying to pick the right size can be a nightmare! 

But we've designed most of our pieces to be tie-up so that sizing is a little more flexible and a little less scary.

When trying to pick the right size, measure yourself around the bust at the fullest part, at your natural waist and your hip about 8inches/20cm below your waistline to get a better idea of what size you need. 

SIZE GUIDE:

SIZE AU US CAN EU
XS 6 2 2 34
S 8 4 4 36
M 10 6 6 38
L 12 8 8 40

 

 SIZE BUST WAIST HIP
XS 30" - 31.5" 21.5" - 23.5" 31.5" - 33.5"
S 31.5" - 33.5" 23.5" - 25.5" 33.5" - 35.5"
M 33.5" - 35.5" 25.5" - 27.5" 35.5" - 37.5"
L 35.5" - 37.5" 27.5" - 29.5" 37.5" - 39.5"

 

 SIZE BUST WAIST HIP
XS 75cm - 80cm 60cm - 65cm 82cm - 86cm
S 80cm - 85cm 65cm - 70cm 86cm - 91cm
M 85cm - 90cm 70cm - 75cm 91cm - 96cm
L 90cm - 95cm 75cm - 80cm 96cm - 101cm

 

Still not sure?  Send us an email and we'll be happy to assist: contact@mossandmalibu.com